Delivering Value to Your Customers and Profits to Your Business
Bain & Company recently said that service is “a key weapon in the intensifying battle for technical differentiation and commercial value proposition, which every industrial company is fighting.” Service is clearly the new battleground. The key to taking advantage of this “key weapon” is operational excellence: executing on your promise to your customers and doing it in an efficient and profitable way.
Read this ebook to learn how these three key elements; real-time metrics, process and technology contribute to operational excellence, and how they work together to create a service system that is far greater than just the sum of its parts.
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