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Making Agents Bionic - The Evolution of the Call Centre
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"Making Agents Bionic - The Evolution of the Call Centre"

White Paper

The role of the call centre is changing as simple customer journeys become self-serve. The call centre of tomorrow will need to augment human agents with technology to create a new breed of bionic agents equipped to deal with complex customer journeys.

By reading this white paper find out:

The changing role of the call centre

How call centres use technology to improve the customer-agent interaction

The future of the call centre agent


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