Nordic Telecom companies can take now to make 2015 the year of the happy, loyal and communicative customer.
Nordic Operators need to better understand and anticipate their customer’s desires and use the information and technology available to strategically interact with customers on any channel. Do you know why it is important to manage customer expectations and how to make social media the key to optimizing customer experience?
However far along your journey to customer-centricity you may be, whether the term is brand new or you have been successfully analyzing data to increase ROI, this article will focus on 13 key steps Nordic Telecom companies can take now to make 2015 the year of the happy, loyal and communicative customer.
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