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Reduce Agent Attrition and Exceed Customer Expectations
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"Reduce Agent Attrition and Exceed Customer Expectations"

High call center turnover rates hurt customer loyalty and service quality.

Learn how Securus Technologies found a partner in Televerde and managed to not only stabilize their call centers but also improve service level and customer satisfaction—while lowering operational cost.

In this case study, discover:

  • How the shift to remote work and market uncertainty exacerbated Securus’ internal challenges—and what they did to pivot.
  • The criteria to consider when selecting an outsourcing partner that is aligned to your customer service goals.
  • How empathetic outsourced agents created positive experiences that boosted service levels to 91%.

Offered Free by: Televerde
See All Resources from: Televerde

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