A call center's most valuable asset is its people, but the right software system can make a huge difference, as it allows a call center to run smoothly on its own, with little need for IT staff or technicians to keep the phones ringing.
These days, your call center systems choices are vast, which means that the chance of finding a solution custom tailored to your needs that's also in your price range is excellent. The first step in making any decision is to have a clear understanding of your requirements.
A number of factors need to be taken into account when assessing different solutions. Once you know what's available, you can narrow your search to the best vendors and plans. The major considerations include:
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